Communication with Parents Policy

Rationale

Loydence Academy recognises the importance of clear and effective communications with all stakeholders and is committed to being open and accessible for all who have an interest in the school.

The key stakeholders for a school are parents and pupils and this policy addresses the main ways in which the school ensures effective two-way communication between home and school.

Communications can take a variety of forms: verbal (through meetings or by telephone), written (through letters, Class DOJO, Google classroom, Tapestry and notes in homework diaries, or email). Occasionally a communication may be received second hand or through an intermediary.

We welcome parents into school on a daily basis and will always find time for them if they need to speak to us about anything which may be worrying them.

Effective telephone communication can sometimes be a problem in a school, where teachers may be teaching full time and are otherwise engaged. Teachers will at all times try to respond to a request to phone back as soon as it is possible.

The school nurse will always contact a parent directly to inform them of any health problems their child may have.

For this reason the school has been particularly proactive in encouraging use of Class DOJO and Tapestry. Surveys indicate that the majority of parents are satisfied or very satisfied with the two-way communications they have with school. However, this does not mean that the school always gets things right and this policy aims to clarify the parameters within which we operate to ensure that communication is carried out with all stakeholders and interested parties effectively and clearly.

Aims of the policy:

Communication

Communication between the Academy and parents operates in the following ways:-

Prospective parents are invited to have a tour of the school and see the school in actual operation. All prospective parents are shown a booklet with the expectations of students' work for each year group. A detailed explanation of the style of education is explained during the tour.
Prospective parents are also informed about Google classroom. Class DOJO and Tapestry.
Communication about pupil progress takes place formally for each student :- through a Grade sheet (which reflects “snapshot” progress towards targets, effort, behaviour, etc) or a full report. There are 3 full reports and 2 parents evenings in the year.
Details about events at the Academy are published and sent electronically. This is updated on a regular basis so parents know when all school events are scheduled and which ones they can attend.
Reminders in the form of newsletters, text messages and emails are sent to parents on a regular basis.
The vast majority of letters are in dual language if time allows.
Each class produces a Newsletter each week and this is sent electronically at the beginning of the week. This details the curriculum areas their child will be learning that week and what revision work they will be required to do in relation to that week's work for the end of term assessments.
Queries about events at the school may be made by phone to the school or by e-mail

Service Standards at Loydence Academy

The following response times are usually adhered to:

Complaints Procedure

Initially, concerns should be addressed to the appropriate class teacher or the key phase leader if it’s of a more serious nature. As a point of further escalation and if a parent remains unsatisfied with the measures taken, they are free to raise the matter with the Principal, who will intervene and work with the complaints committee when necessary.

Concerns may be raised either via by Class DOJO, letter, e-mail or phone call. These channels are available to all parents and they

We aim to respond to parent concerns within 24 hours and to resolve them within 3 days. Concerns being raised last thing on Thursdays may not be dealt with until the following working week, and emails sent in holidays will probably elicit no reply until term-time.

We take notice and monitor the nature of complaints at the academy in order to identify trends and address any recurring issues.

We establish a committee to deal with more serious or escalated complaints, this includes:

If the committee needs support and assistance, the team must contact the administration’s complaints e-mail address: ps-complaint@edu.gov.qa

Communication with Students

All behaviour policies will be followed when communicating with students
All efforts will be made to supervise children when using electronic communication equipment
Any communication equipment used by the children will be provided and maintained by the school, with any reasonable safety measures being implemented
Children are not permitted to use personal communication devices

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ADMISSION FORM

Communication with Parents Policy

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